LEGAL

Terms of Service

Last Updated: ** 25 April 2026

Terms of Service

WPCrafters India

Last Updated: 25 April 2026

These Terms and Conditions govern the use of the WPCrafters India website, services, managed website plans, hosting support, maintenance services, and any related digital services provided by WPCrafters India.

By accessing our website, submitting an enquiry, requesting a proposal, making a payment, approving a project, or using our services, you agree to these Terms and Conditions.

If you do not agree with these Terms, you should not use our website or services.

1. Who We Are

WPCrafters India is a managed WordPress website service provider focused on helping Chartered Accountant firms, professional service firms, consultants, and small businesses build, maintain, and improve their websites.

For the purpose of these Terms:

Brand Name: WPCrafters India
Operating Entity: Tharwa Consulting Pvt Ltd
Location: Bangalore, Karnataka, India
Email: hello@wpcrafters.in
Website: wpcrafters.in

In these Terms, "WPCrafters", "we", "us", and "our" refer to WPCrafters India and/or Tharwa Consulting Pvt Ltd, as applicable.

The words "Client", "you", and "your" refer to the individual, firm, company, partnership, LLP, professional practice, or business that enquires about, purchases, or uses our services.

2. Acceptance of Terms

You accept these Terms when you:

Use our website
Submit a contact form or website audit form
Communicate with us about our services
Approve a proposal, quotation, invoice, or project scope
Make a payment to us
Allow us to begin work on your website
Use our managed website, hosting, support, or maintenance services

Acceptance may be given in writing, by email, through WhatsApp, through payment, through verbal confirmation followed by project commencement, or by continued use of our services.

If you are accepting these Terms on behalf of a firm, company, LLP, partnership, or organisation, you confirm that you are authorised to do so.

3. Services Covered

These Terms apply to all services provided by WPCrafters, including but not limited to:

Managed WordPress website plans
Website design and development
Website redesign
Website hosting support
WordPress setup and configuration
Domain and DNS assistance
Website maintenance
Content updates
Security updates
Plugin and theme updates
Website performance optimisation
Basic SEO setup
Contact form setup
Technical support
Website migration
Backup management
Website audit and recommendations
Compliance-focused website structure for CA firms
Related digital infrastructure services

The exact services included in your plan will depend on the proposal, invoice, plan page, written scope, or agreement shared with you.

If there is a conflict between these Terms and a separately signed written agreement, the signed written agreement will apply to the extent of that conflict.

4. Managed Website Plan

The WPCrafters Managed Website Plan is designed to provide a professional website solution for CA firms and similar professional service businesses.

Unless otherwise agreed in writing, the Managed Website Plan may include:

Website planning and structure
WordPress-based website setup
Professional website design
Core pages based on agreed scope
Mobile-responsive design
Basic on-page SEO setup
Contact form setup
Basic speed optimisation
Basic security configuration
Hosting arrangement or hosting support
Essential plugin setup
Basic analytics setup, if agreed
Website launch support
Monthly maintenance
Limited monthly content updates
WhatsApp-based support
Basic backup process
Technical monitoring where applicable

The exact inclusions may vary based on the package, proposal, and commercial agreement.

5. Pricing

Unless otherwise agreed in writing, the standard pricing for the Managed Website Plan is:

Plan Item	Price
Year 1	₹75,000
Annual Renewal from Year 2 onwards	₹50,000 per year

The Year 1 fee covers the initial website setup, design, development, launch, and first-year managed service as per the agreed scope.

The renewal fee covers continued hosting support, maintenance, limited monthly content updates, support, and related managed services for the next service year.

Prices may be revised in the future. Existing clients will be informed of any applicable renewal price changes before renewal.

6. GST and Taxes

All prices are exclusive of GST unless clearly stated otherwise.

GST will be charged where applicable under Indian tax law.

The client is responsible for paying all applicable taxes, duties, levies, or government charges related to the services.

If the client requires a GST invoice, the client must provide accurate GST details, including:

Legal business name
GSTIN
Billing address
Contact details
Any other information required for invoicing

WPCrafters is not responsible for incorrect invoices caused by inaccurate information provided by the client.

7. Payment Terms

Payment terms will be mentioned in the invoice, proposal, or written agreement.

Unless otherwise agreed in writing, payment is due before project work begins.

WPCrafters may require full upfront payment or partial advance payment before starting the project.

For the Managed Website Plan, the standard payment structure may be:

Full payment before project commencement
Advance payment before commencement and balance before launch
Any other payment structure agreed in writing

The website may not be launched, handed over, migrated, or made live until all agreed payments due at that stage are received.

Annual renewal payment must be made before the renewal period begins.

Failure to pay renewal fees may result in suspension or termination of hosting, maintenance, support, and managed services.

8. Late Payment Policy

If payment is not received by the due date, WPCrafters may:

Pause ongoing work
Delay website launch
Suspend support
Suspend maintenance
Suspend hosting-related services
Withhold handover
Charge late payment fees, if stated in the invoice or agreement
Terminate the service after reasonable notice

If renewal payment is delayed, WPCrafters may suspend managed services until payment is received.

WPCrafters is not responsible for website downtime, broken features, expired services, plugin issues, domain issues, security issues, or business loss caused by delayed or non-payment.

9. Refund Policy

Refunds are governed by WPCrafters India's Refund Policy, published at wpcrafters.in/refund-policy. The Refund Policy forms part of these Terms and Conditions.

10. Project Timeline and 14-Day Delivery

WPCrafters may offer a 14-day website delivery timeline for eligible Managed Website Plan projects.

The 14-day delivery period does not begin from the date of enquiry or payment alone.

The 14-day delivery clock begins only after all required project inputs are received and approved.

This may include:

Payment confirmation
Website content
Logo and brand assets
Firm details
Service details
Team or partner details
Contact information
Required images
Domain or hosting access, if needed
Page structure approval
Design direction approval
Any legal, compliance, or disclaimer content required from the client
Written confirmation to begin development

If any required item is missing, incomplete, unclear, delayed, or not approved, the 14-day timeline will not begin or may be paused.

11. Conditions for 14-Day Delivery

The 14-day delivery timeline applies only when:

The project scope is within the standard Managed Website Plan
All content is provided on time
All approvals are given quickly
The client responds without delay
Required access is provided correctly
No major custom functionality is requested
No major design revision is requested after approval
No third-party delay occurs
No domain, DNS, hosting, or platform issue blocks progress
The client does not change the scope midway

If the client requests additional pages, custom features, advanced integrations, copywriting, branding, custom design systems, compliance review, or major structural changes, the timeline may be extended.

WPCrafters will not be liable for missing a 14-day delivery timeline due to client delays, third-party issues, unclear requirements, or scope changes.

12. Client Responsibilities

The client must provide all information, content, access, and approvals needed to complete the project.

Client responsibilities include:

Providing accurate firm information
Providing logo and brand assets
Providing website content
Providing service descriptions
Providing team or partner details
Providing contact details
Providing images, documents, and media where needed
Providing domain, hosting, DNS, WordPress, analytics, or other access where needed
Reviewing work on time
Giving clear feedback
Approving designs and pages on time
Making payments on time
Ensuring legal and professional compliance of website content
Informing WPCrafters of any required changes
Not delaying project communication unnecessarily

The client is responsible for the accuracy, legality, and completeness of all content provided.

13. Client Delay

If the client delays content, approvals, access, or feedback, WPCrafters may pause the project.

Client delay may affect:

Delivery timeline
Launch date
Support schedule
Development priority
Resource allocation
Renewal dates
Final handover

If a project remains inactive because of client delay for more than 30 days, WPCrafters may mark the project as paused.

If a project remains inactive for more than 60 days, WPCrafters may treat the project as abandoned unless otherwise agreed in writing.

Restarting an abandoned or long-paused project may require additional fees.

No refund will be issued for delays caused by the client.

14. Scope Boundaries

The Managed Website Plan includes only the services clearly stated in the proposal, invoice, website plan page, or written agreement.

Unless specifically included in writing, the following are not included:

Logo design
Brand identity design
Advanced copywriting
Professional photography
Video production
Paid advertising
Social media management
Advanced SEO campaigns
Technical SEO audits beyond basic setup
Complex custom web applications
Custom plugin development
Custom WordPress theme development from scratch
E-commerce functionality
Payment gateway integration
Membership portals
Learning management systems
Advanced booking systems
Advanced CRM integration
Third-party API integrations
Legal drafting
ICAI compliance certification
Accounting or tax advice
Content translation
Unlimited revisions
Unlimited support

The 14-day website delivery timeline begins only after payment, content, access, approvals, and all required inputs are received.

15. Revisions and Feedback

The number of revisions included depends on the agreed plan or proposal.

If no revision limit is specified, WPCrafters will provide reasonable revisions within the original scope.

A revision means modification to already agreed work. It does not mean a complete redesign, new direction, new page structure, new functionality, or change in business requirement.

The following may be treated as additional paid work:

Major design changes after approval
New page requests
New sections not previously agreed
Structural changes after development begins
New functionality
Repeated changes due to unclear instructions
Changes after final approval
Rework caused by incorrect information from the client
Revisions outside the agreed scope

WPCrafters will make reasonable efforts to accommodate client feedback, but unlimited revisions are not included unless expressly agreed in writing.

16. Website Content

The client is responsible for providing website content unless copywriting is specifically included in the package.

Client-provided content may include:

Firm profile
About page content
Service descriptions
Partner or team profiles
Contact information
Disclaimers
Legal notices
Privacy policy
Terms of use
ICAI-related disclaimers
Images
Documents
Client-approved claims
Certifications
Testimonials
FAQs
Any other business information

WPCrafters may assist with formatting, improving, restructuring, or presenting the content, but the client remains responsible for its accuracy and compliance.

17. ICAI Compliance Responsibility

WPCrafters may design websites for Chartered Accountant firms and may structure websites in a professional and compliance-conscious manner.

However, the client is solely responsible for ensuring that their website, content, claims, service descriptions, advertisements, testimonials, branding, online presence, and communication comply with:

ICAI guidelines
Professional conduct rules
Advertising restrictions
Client confidentiality obligations
Applicable laws
Any professional regulatory obligations

WPCrafters does not provide legal, regulatory, accounting, or ICAI compliance certification.

Any compliance-related suggestions provided by WPCrafters are general website implementation support and should not be treated as legal or professional advice.

The client should review the website with their internal compliance team, legal advisor, or professional advisor before publication.

WPCrafters is not liable for any ICAI notice, professional complaint, penalty, disciplinary action, compliance issue, reputational damage, or legal consequence arising from client content, claims, approvals, or business practices.

18. Accuracy of Firm Information

The client must provide accurate and current information, including:

Firm name
Registration details
Partner details
Office address
Contact details
Services offered
Qualifications
Certifications
Legal disclaimers
Professional memberships
GST details, if applicable
Any regulatory information required on the website

WPCrafters is not responsible for errors, misstatements, outdated information, or misleading content provided or approved by the client.

19. Hosting and Infrastructure

The Managed Website Plan may include hosting or hosting support, depending on the agreed package.

Hosting may be provided through third-party infrastructure providers such as Contabo, Cloudflare, domain providers, DNS providers, CDN providers, backup providers, or other infrastructure partners.

The hosting environment may include:

Web server
Database server
Storage
CDN configuration
SSL certificate
Backup system
Security configuration
DNS support
WordPress installation
Email routing support where applicable

The exact hosting details will depend on the plan and infrastructure selected by WPCrafters.

20. Uptime and Availability

WPCrafters makes reasonable efforts to keep hosted websites online and available.

However, we do not guarantee 100% uptime.

Website uptime may be affected by:

Hosting provider outages
Contabo outages
Cloudflare outages
DNS issues
Domain expiry
Internet routing issues
Software bugs
Plugin conflicts
WordPress vulnerabilities
Cyberattacks
DDoS attacks
Maintenance windows
Server updates
Third-party service failures
Client-side changes
Payment delays
Force majeure events

WPCrafters is not liable for temporary downtime, service interruptions, third-party infrastructure failures, or resulting business loss.

21. Third-Party Infrastructure Failures

If Contabo, Cloudflare, domain providers, DNS providers, WordPress plugins, payment gateways, form tools, email providers, analytics tools, or any other third-party service experiences downtime, errors, pricing changes, suspension, or policy changes, WPCrafters will make reasonable efforts to help resolve the issue.

However, WPCrafters is not responsible for failures caused by third-party providers.

This includes but is not limited to:

Server downtime
Hosting suspension
DNS failure
CDN outage
Email delivery issues
Plugin bugs
Theme bugs
Security vulnerabilities
Payment gateway failure
Analytics tracking failure
Form delivery failure
Backup failure
Domain registrar issues
Price increases by third-party providers

Any third-party charges, recovery costs, migration costs, or emergency work may be billed separately unless covered by the plan.

22. Backups

WPCrafters may maintain backups as part of the managed service, depending on the plan.

Backups may include:

Website files
Database
Media files
Theme and plugin configuration
Selected server-level backups
Selected WordPress-level backups

However, backups are not guaranteed to be continuous, complete, error-free, or available in every situation.

Backup restoration may fail due to:

Corrupt backups
Server failure
Storage failure
Plugin failure
Malware infection
Client-side changes
Third-party outage
Incorrect configuration
Expired services
Force majeure events

WPCrafters will make reasonable efforts to maintain backups, but clients should not treat backups as an absolute guarantee against data loss.

If the client needs enterprise-grade backup, disaster recovery, high availability, or legal archive systems, those must be separately agreed and priced.

23. Website Maintenance

Managed Website Plan renewal may include maintenance services.

Maintenance may include:

WordPress core updates
Plugin updates
Theme updates
Basic security checks
Basic performance checks
Uptime checks where applicable
Backup checks
Minor bug fixes
Compatibility review
Basic technical support
Limited monthly content updates

Maintenance does not include unlimited development, redesign, complex troubleshooting, custom coding, malware cleanup, or new features unless separately agreed.

24. Monthly Content Update Allowance

The Managed Website Plan may include up to 1 hour per month of content updates.

This monthly content update allowance may cover small changes such as:

Updating text on existing pages
Replacing images
Adding a small notice
Updating contact information
Changing office hours
Adding a simple announcement
Updating team information
Editing existing service descriptions
Uploading a simple PDF
Minor formatting changes
Small content corrections

The monthly hour does not roll over unless specifically agreed in writing.

Unused monthly update time expires at the end of each month.

25. What Falls Outside the Monthly Content Hour

The monthly content update allowance does not include:

New page design
New landing page creation
New website sections requiring design
Advanced formatting
Copywriting from scratch
Blog writing
SEO content creation
Graphic design
Custom development
Plugin setup
New integrations
Major layout changes
Website redesign
Technical troubleshooting unrelated to content
Malware cleanup
Performance overhaul
E-commerce updates
Payment gateway setup
Complex forms
Booking systems
API integrations
Multilingual setup
Bulk content uploads
Emergency work
Anything requiring more than the included time

Such work will be quoted separately.

26. Support

WPCrafters may provide support through WhatsApp, email, phone, or other agreed channels.

Support may cover:

Website access issues
Basic website errors
Content update requests
Hosting-related questions
Maintenance updates
Bug reports
Form issues
Minor display issues
General service questions
Renewal questions
Website performance concerns

Support is provided during reasonable business hours unless otherwise agreed.

WhatsApp support is intended for convenient communication, not guaranteed instant response or emergency 24/7 support.

27. Response Time

WPCrafters will try to respond to support requests within a reasonable time.

Typical response expectations:

Request Type	Typical Response
General queries	Within 1-2 business days
Minor support issues	Within 1-3 business days
Urgent website-down issues	Prioritised where possible
Content update requests	Scheduled based on workload and monthly allowance

Response time may vary depending on workload, issue complexity, third-party dependencies, holidays, payment status, and client cooperation.

No guaranteed response time applies unless a separate Service Level Agreement is signed.

28. Support Request vs New Project

A support request means a request related to the normal operation of the existing website within the agreed scope.

Examples of support requests:

Fixing a minor display issue
Checking a form issue
Updating existing content
Reviewing a website error
Answering hosting-related questions
Making a minor text or image change

A new project or billable task includes:

Creating a new page
Adding a new feature
Redesigning sections
Changing website structure
Adding automation
Adding integrations
Building custom forms
Developing new functionality
Creating SEO content
Running marketing campaigns
Building landing pages
Creating a new website
Migrating major systems
Implementing advanced security
Setting up advanced analytics
Adding e-commerce or payments

WPCrafters will decide whether a request falls under support, maintenance, monthly content update, or additional paid work.

29. Client Modifications to Website

Clients should not modify the WordPress backend, theme files, plugins, hosting configuration, DNS, database, or server settings without informing WPCrafters if the website is under active management.

Unauthorised or incorrect changes may cause:

Website errors
Broken layouts
Security issues
Plugin conflicts
Data loss
Downtime
Backup failure
Performance issues
Maintenance difficulties

If the client or a third party modifies the website and causes issues, WPCrafters may charge separately to investigate, repair, restore, or rebuild affected parts.

WPCrafters is not liable for issues caused by client-side or third-party modifications.

30. Login Credentials and Security

The client is responsible for keeping login credentials secure.

This includes credentials for:

WordPress
Hosting
Domain registrar
DNS
Email
Analytics
Search Console
Payment tools
CRM
Third-party platforms
Any other connected service

The client should:

Use strong passwords
Avoid sharing passwords over insecure channels
Enable two-factor authentication where possible
Give separate user access instead of sharing master accounts
Remove old users
Inform WPCrafters about suspicious activity
Avoid installing unknown plugins or themes
Avoid giving admin access to untrusted parties

WPCrafters is not liable for security breaches caused by weak passwords, reused passwords, phishing, client negligence, third-party access, or unauthorised changes.

31. Plugins, Themes, and Third-Party Tools

Websites may use WordPress plugins, themes, libraries, APIs, analytics tools, form tools, hosting tools, CDN services, or other third-party services.

These tools may be free, paid, open-source, licensed, or subscription-based.

The client understands that third-party tools may:

Change pricing
Stop offering free plans
Introduce bugs
Create compatibility issues
Stop receiving updates
Be discontinued
Change terms
Create security vulnerabilities
Require renewal
Require additional payment
Stop working with WordPress updates

WPCrafters is not responsible for third-party tool failures, pricing changes, vulnerabilities, or discontinued services.

If a third-party tool needs to be replaced, upgraded, renewed, or repaired, additional costs may apply.

32. Domain Name

Unless specifically included in writing, domain registration is not included in the Managed Website Plan.

The client is responsible for:

Purchasing the domain
Renewing the domain
Keeping registrar access secure
Updating domain ownership information
Paying domain renewal fees
Ensuring the domain does not expire

If WPCrafters helps configure or manage a domain, we do so as a technical service provider.

WPCrafters is not liable for domain expiry, domain loss, registrar issues, incorrect ownership details, or client failure to renew.

33. Email Hosting

Unless specifically included in writing, email hosting is not included.

If email services are required, they may need to be purchased separately through providers such as Google Workspace, Microsoft 365, Zoho Mail, or another email provider.

WPCrafters may help configure DNS records for email, such as MX, SPF, DKIM, and DMARC, if included or separately agreed.

WPCrafters is not responsible for email delivery failure, spam filtering, mailbox issues, third-party email outages, or client misuse of email systems.

34. Website Ownership

After full payment is received, the client owns the final website content and final website design created specifically for the client, subject to the limitations stated in these Terms.

This may include:

Final page content
Client-provided text
Client-provided images
Final website layout created for the client
Uploaded business information
Client-specific brand assets
Final published website pages

Ownership transfer applies only after all dues are fully paid.

Until full payment is received, WPCrafters may retain ownership, control, and access rights over the work created.

35. Code, Theme, Plugins, and Tools Ownership

The client does not own third-party code, open-source software, WordPress core, third-party themes, third-party plugins, frameworks, libraries, tools, templates, internal systems, reusable components, processes, workflows, or proprietary methods used by WPCrafters.

The client receives the right to use the website as delivered, but does not receive ownership of:

WordPress core
Third-party plugins
Third-party themes
Licensed software
Premium plugin licenses owned by WPCrafters
Reusable code components
Internal frameworks
Internal templates
Internal automation systems
Internal checklists
Project management systems
Design systems owned by WPCrafters
Server management scripts
Security configurations owned by WPCrafters
Custom tools used internally by WPCrafters

If custom code is developed specifically for the client and paid for in full, ownership or usage rights will depend on the written agreement.

Unless expressly agreed in writing, WPCrafters retains the right to reuse general knowledge, techniques, frameworks, design patterns, code snippets, templates, and processes in other projects.

36. Client-Provided Content Ownership

The client retains ownership of all content provided by the client, including:

Logo
Brand assets
Text
Images
Documents
Videos
Business information
Firm details
Partner profiles
Service descriptions
Testimonials
Certifications
Legal disclaimers
Other materials supplied by the client

The client confirms that they have the right to use all content provided to WPCrafters.

The client is responsible for ensuring that provided content does not infringe copyright, trademark, privacy rights, professional rules, or applicable laws.

WPCrafters is not liable for claims arising from client-provided content.

37. Licensed Assets

If a website uses licensed assets such as stock images, fonts, icons, plugins, themes, or templates, the usage rights are subject to the license terms of the relevant provider.

The client may be required to purchase or maintain licenses separately.

WPCrafters is not responsible for license violations caused by client misuse, expired subscriptions, unauthorised copying, or use outside the permitted scope.

38. Portfolio and Case Study Rights

WPCrafters may request permission to display completed work in our portfolio, case studies, website, social media, marketing materials, or sales presentations.

We will not publicly show confidential client information without permission.

For CA firms and professional service clients, we will seek client approval before publishing a detailed case study or using the client's name or logo in marketing.

Unless the client objects in writing, WPCrafters may mention the project in a general, non-confidential manner for internal records or capability demonstration.

39. Confidentiality

Both parties agree to keep confidential information private.

Confidential information may include:

Business plans
Client data
Website access details
Login credentials
Financial information
Internal documents
Technical systems
Project discussions
Pricing terms
Private communications
Client customer data
Unpublished website content

WPCrafters will not intentionally disclose confidential client information except where required for service delivery, legal compliance, or with client permission.

The client must also keep WPCrafters' internal processes, proposals, pricing arrangements, technical methods, and confidential business information private.

40. Privacy and Data Protection

WPCrafters handles personal data according to its Privacy Policy, published at wpcrafters.in/privacy-policy.

By using our services, the client agrees that WPCrafters may collect and process personal data for enquiry handling, project delivery, hosting, support, billing, maintenance, legal compliance, and service improvement.

Clients are responsible for ensuring that their own websites have appropriate privacy policies, cookie notices, consent mechanisms, and data handling practices.

If the client's website collects personal data from visitors, the client is responsible for legal compliance related to that data unless otherwise agreed in writing.

41. Prohibited Use

The client must not use WPCrafters' services or websites created by WPCrafters for:

Illegal activity
Fraud
Misleading claims
Spam
Phishing
Malware
Copyright infringement
Trademark infringement
Defamation
Harassment
Hate speech
Pornographic or obscene content
Unlawful financial services
Impersonation
Data theft
Unauthorised scraping
Activities violating professional regulations
Activities that damage WPCrafters' reputation or infrastructure

WPCrafters may suspend or terminate services if the client uses the website for prohibited, unlawful, unethical, or high-risk activities.

42. Suspension of Services

WPCrafters may suspend services if:

Payment is overdue
The client violates these Terms
The website is used unlawfully
The website creates security risks
The website causes server abuse
The client installs unsafe plugins
The client shares access with unsafe parties
The client misuses hosting resources
The client fails to cooperate
Third-party providers suspend infrastructure
Legal or regulatory issues arise
Continued service creates risk for WPCrafters

Suspension may affect website availability, support, maintenance, hosting, backups, and updates.

WPCrafters is not liable for loss caused by suspension due to client breach, non-payment, legal risk, or infrastructure abuse.

43. Termination by Client

The client may terminate the service by giving written notice to WPCrafters.

Unless otherwise agreed, the client should provide at least 30 days written notice before termination.

Termination requests should be sent to:

hello@wpcrafters.in

The client remains responsible for all unpaid invoices, renewal fees due, third-party costs incurred, and work already completed.

Termination does not automatically entitle the client to a refund.

44. Termination by WPCrafters

WPCrafters may terminate services by giving written notice if:

The client fails to pay
The client repeatedly delays the project
The client violates these Terms
The client behaves abusively or unprofessionally
The client requests unlawful work
The client creates legal or regulatory risk
The client misuses the website or hosting
The client provides false information
The client fails to cooperate
Third-party infrastructure becomes unavailable
Continuing the service is commercially or technically impractical

In serious cases, WPCrafters may suspend services immediately before termination.

45. Effect of Termination

After termination:

WPCrafters may stop maintenance
WPCrafters may stop hosting support
WPCrafters may stop backups
WPCrafters may stop security monitoring
WPCrafters may stop content updates
WPCrafters may stop WhatsApp support
WPCrafters may revoke access to WPCrafters-managed systems
The client must move the website to their own hosting if needed
Any unpaid amounts become immediately due

If the client wants website files, database export, migration assistance, or handover support, WPCrafters may provide it subject to payment of all dues and additional migration or handover charges where applicable.

46. Website Handover After Termination

If all dues are paid, WPCrafters may provide reasonable handover support.

Handover may include:

WordPress admin access
Website file export
Database export
Basic backup copy
Domain and DNS guidance
Plugin list
Theme details
Hosting migration support, if separately agreed

WPCrafters is not required to provide:

Internal tools
Internal code libraries
Premium plugin licenses owned by WPCrafters
Server scripts
Automation workflows
Project management records
Internal documentation
Reusable design systems
Proprietary processes
Third-party licenses not owned by the client

If the website is hosted under WPCrafters' managed infrastructure, the client must migrate to their own hosting after termination unless continued hosting is separately agreed.

47. Data After Termination

After termination, WPCrafters may retain certain data for legal, tax, accounting, security, and business record purposes.

Website backups and project files may be deleted after a reasonable period.

The client should request handover, backup, or migration before termination is completed.

WPCrafters is not responsible for maintaining website backups indefinitely after termination.

48. Refunds on Termination

Termination does not automatically create a refund right.

Fees already paid are generally non-refundable.

No refund will be provided for:

Work already completed
Setup costs
Design work
Development work
Hosting already provided
Maintenance already provided
Third-party costs
Administrative time
Client delay
Client change of mind
Termination caused by client breach
Renewal period already started

If WPCrafters terminates without client fault and before meaningful work has started, WPCrafters may consider a fair partial refund at its discretion.

49. Limitation of Liability

To the maximum extent permitted by law, WPCrafters' total liability for any claim related to the services will be limited to the amount paid by the client to WPCrafters for the specific service giving rise to the claim during the previous 3 months.

WPCrafters will not be liable for:

Loss of profit
Loss of revenue
Loss of business
Loss of opportunity
Loss of goodwill
Loss of data
Loss of clients
Loss of rankings
Loss of leads
Loss of reputation
Website downtime
Third-party tool failure
Hosting outage
Domain expiry
Email failure
Security breach caused by client actions
ICAI compliance issues
Legal penalties
Indirect damages
Consequential damages
Special damages
Punitive damages

This limitation applies whether the claim is based on contract, tort, negligence, breach of duty, statutory claim, or any other legal theory.

50. No Guarantee of Business Results

WPCrafters provides website and digital infrastructure services.

We do not guarantee:

More clients
More leads
Higher revenue
Google ranking
SEO results
Advertising results
Conversion rates
Business growth
ICAI approval
Professional compliance approval
Specific traffic numbers
Specific enquiry volume
Specific uptime percentage
Specific page speed score
Specific security outcome

We will make reasonable professional efforts, but business outcomes depend on many factors outside our control.

51. No Liability for Third-Party Failures

WPCrafters is not liable for any issue caused by third-party tools, platforms, or service providers, including:

Contabo
Cloudflare
WordPress
Plugin developers
Theme developers
Domain registrars
DNS providers
Email providers
Payment gateways
Analytics providers
Form tools
CDN providers
Security tools
Backup tools
Browser changes
Search engines
Government websites
Social platforms

If third-party failures require investigation, repair, migration, or replacement, additional charges may apply.

52. No Liability for ICAI or Professional Compliance Breaches

The client is solely responsible for ensuring that their website and digital communication comply with ICAI rules, professional conduct standards, advertising guidelines, client confidentiality obligations, and applicable laws.

WPCrafters is not liable for:

ICAI notices
ICAI complaints
Professional misconduct claims
Advertising violations
Misleading claims
Improper testimonials
Improper service descriptions
Client confidentiality breaches caused by client content
Regulatory penalties
Professional disciplinary action
Legal claims caused by client-approved content

The client must review and approve all website content before publication.

53. Indemnity

The client agrees to indemnify and hold harmless WPCrafters, Tharwa Consulting Pvt Ltd, its directors, employees, contractors, partners, and service providers from any claims, losses, damages, penalties, costs, expenses, or legal fees arising from:

Client-provided content
Client breach of these Terms
Client misuse of the website
Client violation of law
Client violation of ICAI rules or professional regulations
Copyright or trademark claims related to client content
False or misleading information provided by the client
Unauthorised changes made by the client
Third-party claims related to the client's business
Client failure to secure login credentials
Client failure to obtain required permissions or licenses

54. Force Majeure

WPCrafters will not be liable for delay or failure caused by events beyond our reasonable control.

This includes:

Natural disasters
War
Civil unrest
Government action
Internet outages
Power failure
Cyberattacks
Pandemics
Labour disruptions
Third-party infrastructure failure
Hosting provider outage
Cloud provider outage
Domain or DNS failure
Payment gateway failure
Legal restrictions
Acts of God
Any event beyond reasonable control

Timelines will be extended where force majeure events affect service delivery.

55. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good faith negotiation.

If the dispute is not resolved within 30 days of written notice, either party may refer the matter to mediation before initiating litigation.

This does not prevent either party from seeking urgent injunctive relief or interim orders from a court where necessary to protect their rights.

56. Changes to Services

WPCrafters may improve, change, modify, replace, suspend, or discontinue parts of its services, plans, pricing, infrastructure, tools, or processes from time to time.

For active clients, material changes affecting service delivery will be communicated where reasonable.

WPCrafters may change third-party tools, hosting providers, plugins, or technical infrastructure if needed for security, performance, reliability, or business reasons.

57. Changes to Terms

WPCrafters may update these Terms and Conditions from time to time.

Updates may be made due to:

Changes in law
Changes in services
Changes in pricing
Changes in infrastructure
Changes in business model
Security updates
Operational requirements
Third-party provider changes

The latest version will be published on our website with the updated date.

Continued use of our website or services after changes are published means you accept the updated Terms.

58. Notices

Notices may be sent by:

Email
WhatsApp
Written communication
Invoice notes
Website notices
Service communication channels

Notices to WPCrafters should be sent to:

hello@wpcrafters.in

The client is responsible for keeping contact details updated.

59. Assignment

The client may not transfer or assign the agreement, website service, hosting arrangement, or rights under these Terms to another party without WPCrafters' written consent.

WPCrafters may assign or transfer its rights and obligations to an affiliate, successor, parent company, acquiring entity, or business partner as part of restructuring, merger, acquisition, or business transfer.

60. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue to apply.

The invalid part will be replaced or interpreted in a way that best reflects the original intention while remaining legally enforceable.

61. No Waiver

If WPCrafters does not enforce a right under these Terms, that does not mean we waive that right.

Any waiver must be in writing and signed or clearly confirmed by WPCrafters.

62. Entire Agreement

These Terms, together with the proposal, invoice, project scope, Privacy Policy, Refund Policy, and any written agreement, form the entire agreement between WPCrafters and the client regarding the services.

They replace any previous discussions, informal messages, proposals, or understandings unless expressly preserved in writing.

63. Governing Law

These Terms are governed by the laws of India.

Any disputes will be subject to the jurisdiction of courts in Bangalore, Karnataka, India.

64. Contact Information

For any questions about these Terms and Conditions, contact:

WPCrafters India Operated by Tharwa Consulting Pvt Ltd Bangalore, Karnataka, India Email: hello@wpcrafters.in Website: wpcrafters.in

Short Version for Checkout or Proposal Page

By making payment or approving a project, you agree to WPCrafters India's Terms and Conditions. WPCrafters provides managed WordPress website services for CA firms and professional businesses. The standard Managed Website Plan is ₹75,000 for Year 1 and ₹50,000 annually from Year 2, exclusive of GST unless stated otherwise.

Project timelines begin only after payment, content, access, and approvals are received. WPCrafters is not responsible for client delays, third-party outages, ICAI compliance issues, business losses, or unauthorised client-side changes. Renewal is required to continue hosting, maintenance, updates, and support.

For full terms, refund policy, and privacy policy, visit wpcrafters.in.

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